Current Employment

Lead all IT operations for a Microsoft-centric state agency serving 55 employees, driving a comprehensive modernization effort across infrastructure, security, cloud, and end-user support.

• Retired legacy Windows Servers and migrated critical services to supported platforms for improved reliability.
• Installed dual firewalls with a backup ISP for full network redundancy, and deployed VLAN segmentation and public Wi-Fi isolation for improved security.
• Hardened firewall configurations: closed unused ports, deployed VPN with SSO & MFA, and implemented network monitoring and reporting.
• Deployed Microsoft M365 E5 Security features to strengthen identity, device, and data protections across the agency.
• Standardized Microsoft licensing per-user, migrated shared mailboxes, and established account cleanup procedures for unused and redundant accounts.
• Integrated SSO for key applications including Govenda, FortiVoice, Avigilon, and ThoughtSpan.
• Implemented offsite backups and configured backup switches and UPS systems to support the agency's disaster recovery plan.
• Implemented a new FortiVoice VoIP phone system, eliminating the legacy system, automating switchboard functions, and configuring call rollover to improve caller routing.
• Designed and deployed an Adobe Learning Management System (LMS) from the ground up; built and published courses using Adobe Captivate and earned Adobe Professional Certification.
• Deployed new laptops to all staff and iPads to board members, managed via Microsoft Intune for security, compliance, and lost/stolen device tracking.
• Removed unnecessary vendor agreements (Sentinel, TeamViewer, CrashPlan) and deployed PDQ Connect for remote management, reducing costs while improving functionality.
• Established cross-agency data-sharing initiatives for DEA, NPI, and PDMP records to improve physician record accuracy.
• Automated common IT functions via GPOs and scripts: mapped drives, printers, and remote desktop access.
• Conducted firewall policy and vulnerability reviews and delivered IT security training to staff.
• Evaluated, procured, and led the agency-wide replacement of the existing CRM platform with ThoughtSpan; currently serving as Product Owner, driving adoption and ongoing enhancements.
• Introduced an Azure-hosted web application leveraging a ChatGPT instance to enable intelligent querying of decades of legacy records, legal cases, and agency data — delivering actionable analysis and dramatically reducing research time.

Overhauled IT infrastructure for 185 employees, modernizing outdated systems and eliminating reliance on other state agencies.

• Designed and implemented VMware Horizon VDI on Dell VxRail from the ground up, migrating 97% of users to the VDI solution.
• Migrated the Microsoft 365 tenant out from under another government organization, including full email migration.
• Configured Azure MFA SSO for applications to improve user experience and strengthen security.
• Implemented network redundancy from ISP to Horizon server, maximizing uptime for 100+ remote users.
• Implemented a cloud-based disaster recovery solution using AWS off-site backups and Dell Data Domain.
• Deployed HA FortiGate firewalls with redundant ISPs to maximize uptime.

Supported 900 users across 26 offices via Track-IT, remote tools, and on-site visits.

• Managed a Citrix VDI environment utilizing WYSE thin clients and Chromebooks for remote work.
• Deployed an SCCM environment to facilitate Windows 7 to Windows 10 migrations across all devices.
• Supported 24 office locations across the state of Alabama.
• Provided tier 2 support for local technicians as needed.

Provided technical support for 1,300 agents and staff across 300+ locations.

• Provided critical desktop support to 1,300+ users (600 law enforcement officers, full-time remote) across Alabama.
• Created 5-year device replacement plans: tested, procured, and deployed new end-user hardware.
• Supported public safety equipment in over 100 physical locations.
• Deployed laptops and desktops for 600+ officers and supported law-enforcement-specific software.

Founded and operated a managed IT services business serving local businesses in the Montgomery area.

• Performed managed IT services for local businesses, including Office 365 and Active Directory environments.
• Built custom PCs to order and performed hardware repairs (hard drive failures, broken screens, etc.).
• Managed client relationships and delivered hands-on technical support across a range of industries.