Current Employment

Manage daily IT operations for a Microsoft-centric environment serving 55 employees.

• Provide desktop support, M365 administration, Fortinet firewall/switch/AP management, and Intune device management (iPads, iPhones, laptops, desktops).
• Implemented FortiVoice VM-200 phone system with soft clients and policy-based routing to ensure call reliability.
• Support development and security of internal portals (Licensure, Enforcement, Complaint, and Licensee Gateway).
• Build reports, automate workflows, and ensure system uptime and security compliance.
• Deliver personalized service and training to staff, bridging technical needs with business goals.

Overhauled IT infrastructure for 185 employees, modernizing outdated systems and eliminating reliance on other state agencies.

• Designed and implemented VMware Horizon VDI on Dell VxRail, enabling secure remote work and reducing hardware costs.
• Configured Azure MFA SSO for applications to improve user experience and strengthen security.
• Implemented a cloud-based disaster recovery solution using AWS off-site backups and Dell Data Domain.
• Deployed HA FortiGate firewalls with redundant ISPs to maximize uptime.
• Provided staff training on new systems and managed Microsoft licensing.

Supported 900 users across 26 offices via Track-IT, remote tools, and on-site visits.

• Led migration from Windows 7 to Windows 10 across Citrix VDI and physical devices.
• Performed server, network, and inventory administration for statewide operations.

Provided technical support for 1,300 agents and staff across 300+ locations.

• Created device lifecycle process to ensure hardware reliability.
• Deployed laptops and desktops for 600+ officers and supported law-enforcement-specific software.

Installed and supported A/V systems, access control, alarms, and security cameras for the Alabama State Capitol Complex.